Every machine we sell is backed three ways: a 30-day return window, a minimum one-year hardware warranty on every computer, and optional CPS plans that add accidental-damage protection for up to three years.
Anything you buy from us — in the store or on Shop.ComputerOverhauls.com — can come back within 30 days. Here's the fine print, in plain sight.
The 30-day window runs from the date the order is placed — and returns must be received by us, not just postmarked, within it. That includes items returned by mail.
Items must come back in the same condition they were purchased in, along with the charger.
Used items: none. Brand-new items that have been opened: 20%.
You're allowed a maximum of two returns — after that, all sales are final and returns can't be accepted for any reason.
Refunds are issued back to the original payment method only.
Walk in whenever we're open — no appointment required. Online orders can be returned in store too.
130 West 26th St, New York, NY 10001Get directionsYou cover the return shipping — we don't provide prepaid labels — and it must reach us by day 30. Ship it to:
Computer Overhauls 130 West 26th St New York, NY 10001A machine that's still signed in to an iCloud account can't be processed — remove it before the return, or no refund can be issued.
Computer Overhauls provides a minimum one-year hardware warranty on all computers. What that looks like depends on the brand — here's the breakdown.
Manufacturer's warranty stays valid
If your machine still has a manufacturer's warranty, it remains valid — and our full one-year warranty runs alongside it from the date of purchase. Computer Overhauls is not an authorized reseller for any brand.
Dell, Alienware, Razer, Toshiba, Sony, Canon, Nikon, Leica, Nvidia, Asus, Acer and others
For these brands, manufacturer warranties aren't transferable — the Computer Overhauls one-year warranty is your coverage.
Non-computer items
All other items carry a 90-day Computer Overhauls warranty.
We've partnered with Consumer Priority Service — a separate company that specializes in warranty service — to offer 2- and 3-year extended plans with accidental-damage coverage on most of what we sell.
Add a CPS plan to your item right where you add it to your cart — or any time in the first 30 days.
Our standard hardware warranty covers the machine, and it's your last window to add a CPS plan. Accidental damage isn't covered yet.
Hardware and accidental-damage protection kicks in — drops, spills, impact, and liquid, handled entirely by CPS.
Plans expire exactly two or three years from the initial purchase date.
Damage outside the plan
Also outside the plan
Accidental Coverage must appear on the original bill of sale alongside the covered product and must be registered. If the item already has a manufacturer's warranty, the CPS plan replaces it rather than stacking on top — while the manufacturer's warranty remains valid, CPS adds benefits like accidental-damage coverage. Refer to the plan contract for the complete list of terms and exclusions.
Straight answers on coverage windows, deductibles, and claims.
Coverage starts 31 days after the purchase date.
No. CPS warranties can only be added within the first 30 days of purchase.
Computer Overhauls' standard hardware warranty protects the item for the first 30 days, until the CPS warranty takes effect. Accidental damage is not covered in the first 30 days.
The two-year warranty expires exactly two years from the initial purchase date. The three-year warranty expires exactly three years from the initial purchase date.
No. If the item already has a manufacturer's warranty, the CPS warranty will replace it. While the manufacturer's warranty remains valid, the CPS warranty adds additional benefits, such as accidental damage coverage.
Yes! CPS warranties are transferable between owners.
Unfortunately, the CPS warranty does not cover lost or stolen products.
No. There is no deductible.
No. There is no deductible on laptop warranty plans.
Yes, there is a low deductible at the time of claim for cell phone plans:
You can contact CPS directly to file a claim in three ways:
No. Computer Overhauls does not provide warranty service for CPS warranties. Contact CPS directly to file a claim.
No. The CPS warranty covers all hardware failure and provides accidental damage coverage for two or three years. CPS is an entirely separate company and will provide all warranty services. Computer Overhauls will not perform any warranty repairs on behalf of CPS.
The same team that tests and certifies our machines answers every message — no ticket queues, no bots.
