Every order ships free via UPS from our shop in New York City — and weekday orders placed by 2 PM ET ship the very same day. Direct to your door, no detours.
Weekday orders placed by 2 PM Eastern leave our New York City shop the same day, free via UPS.
Cutoff applies Monday through Friday. Orders placed after 2 PM ET, or on weekends, ship the next business day.
Before 2 PM ET
Any weekday order in by 2 PM Eastern makes the day's dispatch — no expedited fee, no minimum.
That same afternoon
Your machine is packed into a foam-fitted box at our shop, and the tracking number lands in your inbox.
Same day
The box leaves our New York City shop with UPS the same day — already on its way to your door.
Every package leaves here as UPS “Direct Delivery Only.” The address on your order is exactly where it goes — nothing about the delivery can change once it ships.
Once your order ships, the delivery address can't be changed — by us, by you, or by UPS.
Packages can't be held at a UPS store — or any pickup point — for collection.
The same rules apply to UPS My Choice members — reroute and hold requests made through the app won't go through.
If nobody's home, UPS will attempt delivery up to three times on following business days.
Someone needs to be at the address to sign — plan for a day you're around. It's how we keep a high-value machine off an empty doorstep.
No exceptions. Direct delivery is how every package leaves the shop — it can't be waived on request, and that protects both of us.
Shipping is free on every order — no minimum. Here's exactly where UPS can take your machine, and where it can't.
Straight answers on cutoffs, addresses, and what UPS will and won't do.
Nothing. Shipping is free on every order to the continental United States, via UPS — no minimum order.
Weekday orders placed by 2 PM Eastern ship the same day. Orders placed after 2 PM ET, or on a weekend, ship the next business day.
No. Every package ships as UPS “Direct Delivery Only,” so the address can't be changed once the order ships — double-check your address at checkout.
No. Packages can't be held at a UPS store or any pickup point — they're delivered straight to the address on the order. This applies to UPS My Choice members too.
For orders of $450 and up, yes — UPS requires a signature at delivery.
UPS will attempt delivery up to three times. For orders of $450 and up, someone needs to be there to sign.
No — we ship to the continental United States only.
No. We don't ship to PO boxes, freight-forwarding companies, or UPS/FedEx stores.
Because a computer is a high-value, easy-to-resell package. Direct delivery — no reroutes, no holds, a signature on larger orders — is how we make sure the machine ends up in your hands and nobody else's.
If something about your shipment looks off, reach out — the same people who packed your machine will pick up the thread.
