Return Policy — Computer Overhauls Skip to content
WE WILL BE BE CLOSED TUE-FRI 12/24-12/27
WE WILL BE BE CLOSED TUE-FRI 12/24-12/27

Return Policy

Computer Overhauls Return Policy

For items purchased in our retail store or on Shop.ComputerOverhauls.com we have a 30-day return policy.

If you'd like to return a product, you may do so within the first 30 days. Items must be returned in the same condition they were purchased in along with the charger. There is no restocking fee for returns of used items.
For brand new items opened then returned, they will be subject to a 20% restocking fee.

Items can be returned in-store or by mail. Items purchased online can be returned in-store. All returns must be received back by us within 30-days of the purchase date in order to be eligible for a refund; this includes items being returned by mail.  For example; if you place an order on August 1st and your item is delivered to you on August 4th the item must be delivered back to us no later than August 30th to be eligible for a refund; 30-days from the date the order was placed. 

Computer Overhauls does not provide pre-paid return labels; the customer is responsible for return shipping. Refunds will be issued back to the original payment method only. Items must be factory reset and all accounts removed prior to returning.  iCloud accounts must be removed otherwise no refunds will be issued.

You can return your purchase in-store anytime; no appointment required.

To mail the item back, ship it to us at:
Computer Overhauls
130 West 26th st
New York, NY 10001

Computer Overhauls Warranty Policy

Computer Overhauls provides a minimum of a one-year hardware warranty on all computers. If an Apple, Lenovo, HP or Microsoft item has existing manufacturer warranty it will still be valid. Computer Overhauls will also provide a full one year warranty from the date of purchase that runs concurrent with any remaining manufacturer warranty specifically for these brands.

All other brands do not have transferrable manufacturer warranties. This includes Dell, Alienware, Razer, Toshiba, Asus, Acer. For these brands, the Computer Overhauls one year warranty will be active.

Optional 3-year accidental damage warranties are available and are provided by CPS, Consumer Priority Service.

For iPhones & iPads Computer Overhauls provided with a 90-day warranty. If the original Apple warranty is still active it will be covered by Apple.  

The Computer Overhauls warranty covers normal hardware failure. BATTERIES ARE NOT COVERED UNDER WARRANTY AS THEY ARE CONSUMABLE. Examples: failed hard drive, dead motherboard, optical drive failure etc.  It does not cover accidental damage such as broken screen or hinges, liquid damage, theft, fire etc.

2 or 3 Year Hardware Warranty w/Accidental Damage Coverage by Consumer Priority Service (CPS)

  • Warranty Coverage Starts 31 Days After Purchase
  • 100% Parts and Labor Coverage
  • Covers all normal hardware issues
  • Includes Accidental Damage
  • 5 Days or Less for Product Repair or Replacement
  • All repairs handled by CPS.

We've partnered with Consumer Priority Service to offer extended warranties for most of our products! CPS is completely separate company that specializes in warranty services. Simply add the extended warranty on the applicable item right next to where you would add the item to cart!

What is Covered:

If you have added Accidental Coverage to your plan, as indicated on your Membership Card as well as your Online Account, this Plan shall cover all normal hardware issues plus unintentional damages as a result of: impact, liquid damage or unintentional physical damage. Accidental Coverage protects against drops and spills. Accidental Coverage is typically offered as an option for MP3 Players, Laptops, GPS Devices, Cameras, and other portable electronics.

What is Not Covered:
Accidental Coverage does not cover intentional damages of any kind to the Covered Product or losses due to theft. Accidental Coverage does not cover willful damage, misuse, damage due to neglect, drops over 6 feet, fire damage, full immersion in water or salt water exposure. Accidental Coverage does not cover damage caused by the use of a product in a way the manufacturer never intended. Accidental Coverage also does not cover damage incurred by natural disasters (ie: hurricanes, tornadoes, earthquakes, fires…etc), or damage that is incurred by an animal or pet (ie: dog chewing). Coverage for this plan shall begin 30 days after the date of purchase of the warranty. Accidental Coverage must appear on the original bill of sale alongside the covered product and must be registered.

Refer to the details of the contract for the full list, but there are some notable exclusions to your coverage.

  • We do not cover items that are dead on arrival, fail within the first 30 days or have a pre-existing condition.
  • We do not cover accessories & consumer replaceable parts (ie: batteries, ink cartridges, lenses, cables & other consumables).
  • Software: We do not cover software issues, including software for computers, cell phones…etc.
  • Fraudulently misrepresented items are not covered
  • We do not cover stolen or lost products.

When does the warranty coverage start?
Coverage starts 31 days after the purchase date. 

What coverage is there for the first 31 days?
Computer Overhauls standard hardware warranty will protect the item for the first 31 days until the CPS warranty takes effect. Accidental damage is NOT covered in the first 31 days.

When does the warranty expire?
The two-year warranty expires exactly two years from the initial purchase date. The three-year warranty expires exactly three years from the initial purchase date.

Is a CPS Warranty in addition to the manufacturer’s warranty?
No.  If the item already has a manufacturer warranty this warranty will replace it. While the manufacturer warranty will still be valid, the CPS warranty will add additional benefits such as accidental damage coverage. 
 
Can I transfer the Protection Plan to a new owner?
Yes! CPS Warranties are transferable between owners.

Is my product covered if it’s stolen or if I lose it?
Unfortunately, the CPS Warranty does not cover lost or stolen products.

Is there a deductible?
No. There is no deductible.

Is there a deductible for laptop plans?
No. There is no deductible on laptop warranty plans.

Is there a deductible for the Cell Phone plans?
Yes, there is a low deductible at time of claim for cell phone plans.
$30.00 Deductible Applies to products between $100-$150
$50.00 Deductible Applies to products between $150-$250
$75.00 Deductible Applies to products over $250

What happens if my product breaks?

You can contact CPS directly to file a claim in three ways:

  • Online at www.cpscentral.com and click the “File a Claim” button
  • Via email at cs@cpscentral.com
  • Call in toll-free at 1-800-905-0443

Do I return my item to Computer Overhauls for warranty service?
No. Computer Overhauls does not provide the warranty service. Contact CPS directly to file a claim.

If I purchase CPS warranty do I have a warranty from Computer Overhauls as well?
No. The CPS warranty will cover all hardware failure plus provide accidental damage coverage for two or three years.  CPS is an entirely separate company and they will provide all warranty services.  Computer Overhauls will NOT be able perform any warranty repairs on behalf of CPS.